OCS allows you to set Outlook Web versions as the default mail client integrated with your office desktop applications in the same way that Outlook does. Messageware’s OWA Client Suite enhances Microsoft Outlook Web versions with the Outlook-like functionality users have become accustomed to using. However, there are tools available that enhance the OWA experience, giving users Outlook like functionality and thereby helping them stay productive and empowered to maintain their call center productivity levels. Unfortunately, there is no native functionality to make OWA or Outlook Web your default email client. So, how do you give users Outlook Desktop functionality without the overhead of Outlook Desktop Client?
Essentially, a process that used to be very simple has become more involved and time consuming. Or, they may be frustrated with the extra work to easily see calendar reminders, new mail pop-ups, and other common one-click features. But, when users move from the desktop version of Outlook to the Web version, they can be slowed down by the number of additional steps required to perform simple administrative tasks, such as sending an email attaching a policy document or emailing a form letter. Ease of use, cost reduction, and anywhere access are all reasons cited for the higher adoption rate of Outlook Web versions (OWA / Outlook Web).
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There is an accelerating trend toward the adoption of web–based software for email. And while there may not be a magic bullet to maintain productivity and high morale, you can make sure users have access to the tools they need to stay productive. In fast paced offices and time constrained environments such as call centers, managers are constantly looking for new ways to motivate their employees and boost their productivity levels. Plus, we obviously can't prescribe that for a crew of volunteers.Outlook Web offers companies ease of use, reduced support costs, and anywhere access, but is it frustrating users and making them less productive? We were advised to never change the registry if you don't absolutely have to, and I think that was excellect advice. I recall back in the 90s when the great granddaddy of Windows 10, Windows NT came out. Also note that AnandSri's link below to a "fix" requires a registry change. Again, for us to try to get a bunch of volunteers to do this is not going to work.
In just trying to use the button myself, I can't get "Default e-mail" to work at all, and although I can get "Use Webmail" to work it saves the e-mail as a draft, and then I have to go into the draft folder and release it from there. We'll have to stay with the old way of no button, save the form, and then attach it to an e-mail. But if each of them would have to jump through all these hoops just to use this feature this means the idea is dead on arrival. Look at all the effort being prescribing for one person to be able to e-mail a form from their desk! We're a small nonprofit, and all we want to do is equip a bunch of our volunteers with an Adobe form with a send e-mail button.
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